Refund Eligibility

Fully Refundable

• Flexible fare tickets canceled before departure
• Sleeping accommodations (roomettes/bedrooms) canceled 72+ hours before travel
• Trips canceled by Amtrak (weather, service disruptions)

Non-Refundable

• Saver fares (eligible for Amtrak travel credit only)
• AmmTrain.com service fees ($15 per ticket)
• No-shows or missed departures

Refund Timelines

• Credit card refunds: 5-10 business days (varies by bank)
• Amtrak travel credits: Issued immediately to your Amtrak account
• Processing time: 1-3 business days after request approval

All timelines begin once AmmTrain.com completes verification.

Special Circumstances

Medical Emergencies

• Requires doctor's note submitted within 14 days
• Full refund including service fees

Military Orders

• Copy of official orders required
• No penalties for last-minute cancellations

How to Request a Refund

1. Online: Use our contact form with booking details
2. Phone: Call (888) 507-5786 (faster processing)
3. Email: Send request to support@ammtrain.com

Required information: Booking number, traveler name, and original payment method.

Alternative Options

• Ticket changes: Often fee-free if done before departure
• Travel credits: Valid for 12 months from issue date
• Group bookings: Special considerations available