Ticket Delivery Policy

Delivery Methods

AmmTrain.com delivers tickets exclusively via email to the address provided during booking:

• E-tickets (PDF attachment) - printable or mobile-friendly
• Booking confirmation with all travel details
• Mobile boarding pass (when available on your route)

Delivery Timeframes

Standard Bookings

• Instant delivery (within 5 minutes of completed payment)
• Delayed notifications may occur during system maintenance (rare)

Special Cases

• Group bookings (10+ passengers): Within 1 business hour
• International routes: Additional 30-minute verification period
• Custom accommodations: Delivery time specified during booking

Receiving Your Tickets

To ensure successful delivery:

1. Check your spam/junk folder if not received within 15 minutes
2. Whitelist support@ammtrain.com in your email client
3. Verify the email address entered during booking

For urgent bookings, call (888) 507-5786 for immediate assistance.

Ticket Validity

• E-tickets are valid for boarding directly from your mobile device
• Printed copies are accepted but not required
• Barcodes must be scannable (ensure clear printing or bright screen)

Problem Resolution

Common Issues

• Incorrect name/dates: Contact AmmTrain.com immediately for corrections
• Barcode issues: Present photo ID matching your reservation at station
• Lost tickets: Request re-delivery via contact form

At the Station

If you arrive without tickets:

1. Visit the Amtrak ticket counter
2. Provide your confirmation number (sent via SMS if enabled)
3. Show photo ID matching the reservation